Citibank Credit Card Complaint

Citibank Credit card department,

Customer service / Customer relations Tennessee

My husband has a CitiAadvantage Master Card and Visa and we have a - -. Everytime we try to use the - card, unless we are in the - in -, it is rejected. I have been embarrassed so many times, including just trying to use it in a convenience store to buy a grandchild a coke and candy bar. The total was $4.00 and was rejected. Last month we were in the - in - Florida. We had just purchased a second home there and were buying TVs for the new home. We used the - card and very loudly the check out person said " This card has been refused. What do I do? '' Needless to say we were humiliated. We paid with a debit card. In the meantime, Citi Bank called my husband 's place of employment and told his assistant that he was suspected of fraud in purchasing TVs. More humiliation. I called CitiCard customer service. After being hung up


use it. I was told by a supervisor that they would look into it. I 've not heard back. Now he is unable to use his other - Citi cards. He was in the - store on Monday to buy my Birthday present. He was totally embarrassed when the Card was rejected. When he contacted Citi they said it was a suspected fraud and he 'd have to contact fraud department. He e-mailed them his complaint and received back a reply stating Thank you for contacting the fraud department. We are happy we could resolve your problem. They did n't resolve anything. He 's e-mailed twice more and gotten nothing but form replies. We have been humiliated time and time again by Citi Bank.