Synchrony Financial Debt Collection Complaint

Credit card Cont'd attempts collect debt not owed debt resulted from identity theft

Synchrony Financial Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt resulted from identity theft Kentucky

In - - I rcvd my first letter from - - - Requesting Payment of Sams Club - Acct ending in - for a balance of -. I immediately sent a request for validation requesting several items be verified for this account not knowing where this account originated from. I requested original name, account number and amount owed. -a copy of last billing statement - if the debt was within the statue of limitations and when this expires -the original signed agreement showing balance on the account from zero to present along with licensing requirements to collect in the state of KY. The company failed to validate this debt within 30 days instead stated they would respond within 90 days leaving the account in dispute but failed to report that to the credit reporting agency. But while the account was in dispute sent a bill requesting payment of the account due on - -. I then received validation


In - of - - - debt collector attempted debt collection for Sam 's Club on this account and I reported that this account was a stolen account by an ex husband in - while going through a divorce and was reported as such when discovered in -. In - - This account was bought by - was attempted by that company at which time I reported again the same information and collections stopped. I am unsure why collections continue with this account and I have had to fight the same issue with several accounts as they pop up over the past few years. I am tired of the continued harassment after reporting this issue and should not have to keep reporting it only to have it as a negative mark on my credit report. I have had to deal with - for the last year on a previous debt which they also failed to validate as requested.

Synchrony Financial customer in Kentucky
Nov 08, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Consumer disputes how Synchrony Financial handled their complaint

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