Synchrony Financial Credit Card Complaint

Other

Synchrony Financial Credit card department,

Virginia

On Friday afternoon, -/-/2016 I looked into the health program that is offered by " - '' located at : - - - - , -, Virginia -. - : -. The - employee " - '', cell phone number - was the employee that explained the program to me. -. The - employee told me since it was late Friday afternoon and we could not reach my - and left him a message, just to go ahead and sign the papers, take a starter kit and if my -, - - said that I could not participate in the program, that I needed to return the unused/unopened starter kit and nothing would be charged to me before 1 week, the following Friday at my scheduled first day of participating in the program which would give My -, - - the time to evaluate the - program and to get back to me. On the following Sunday afternoon, -/-/2016 - - responded and told me that the - program would be detrimental to my - and that I could of NOT participate in the - program. I immediately texted the - employee on the cell phone number that she gave


Wellness website, I went to the section that says " contact us '', and I wrote and email to the same effect, that my - stated that I could not participate in the program. I documented both the text message and the same message that I sent via the - website. From the time of " - '' having me sign the contract and then acknowledging my text communication on Sunday afternoon to her with my - directive to not participate in the program, approximately 2.5 hours maximum elapsed. One of the papers that " - '' had me sign was a credit application to a credit card called " Care Credit '' that is issued by Syncrony Bank. A few months later I received notification via a computer program that I have called " - '' which is a credit report monitoring program. It notified me that I had a negative item that had posted to my credit score from Synchrony Bank. I had never heard of Synchrony Bank or Care Credit. After investigating I found out that - charged the maximum amount to that credit application they had me fill out to a tune of $1500.00!!! When I asked - about it, they said " - '' had been fired as a result of not following company policy and I was still being charged because part of the service I recieved was a " scan '' by a computer mouselike device that I laid my - on and the radio waves that the -, regular desktop computer emitted while I was sitting at the desk filling out paperwork, " custom-programmed '' the fluid in - ounce bottles on a molecular level, so only I could use them now ... also the cost of the computer to evaluate me was $690.00 and that they were actually doing me a favor ... When I disputed this with " - '' at Synchrony Bank, he stated that - sounded very hoky/-, but he was not a court/judge so he could not take away all of the charges because he can only go by the contract and that I should take further action that just a dispute with his bank ( Synchrony Bank ), PLEASE HELP ME with these SCAMMERS!!!

Synchrony Financial customer in Virginia
Nov 03, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

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