Ally Financial Inc. Bank Account Or Service Complaint

Ally Financial Inc. Bank account or service department,

(CD) Certificate of deposit Deposits and withdrawals Oregon

I called ALLY BANK on -/-/2016 on behalf of my mother who has two cd accounts and a money market checking account there. She - the -/-/2016 and the retirement home raised her monthly rent to $5500.00 from $3200.00 as her care level increased. My mother went thru the verification process and had Ally talk to me. One of the cds was maturing on -/-/2016 and I told them I needed to have $55000.00 transfered into the money market account so I could have her write a check to herself and deposit it in to her - checking. I waited until - to deposit that check in to - and shortly thereafter I started receiving e-mails from - about negative balance and fraud on her account. All three accounts are in a revocable living trust and my mother is the trustee. After receiving the e-mails from -, I went back to mom 's rest home and called Ally Bank and they said they rolled the entire CD over and did not put the $55000.00 in to her money market checking. This conversation took place on -/-/2016. They assured me that they would take $55000.00 out of the CD and put


told the transfer was not done and it will not be done until I send them trust documents because my father had passed four years ago. I told them to close the accounts and send the check to the same P.O. box that the statements go to. The women agreed to send the $260000.00 that was at their bank. She put me on hold and when she came back on the line, she said they were not going to send any money or do any transfers without the new trust documents. I had to loan my mother $6000.00 so she could make her -/-/- rent payment. This bank totally lied to me at all steps and took a toll on me as my mother is -, -. They should have their license yanked and be put out on the street. I think everyone should be aware of this banks shady business practices and warned to stay away.