BMO Harris Bank Account Or Service Complaint

BMO Harris Bank account or service department,

Checking account Making/receiving payments, sending money Illinois

I have a personal checking account and an auto loan through BMO Harris bank. I have an automatic debit set up for the - of each month for the amount of - to pay my auto loan. On -/-/2016 at - - - was taken out of my personal checking account without my knowledge or consent. ( - was pending ) Upon realizing this, I immediately contacted BMO. On my first phone call, the customer service representative informed me that it was a transfer to my auto loan, when I asked why the amount was significantly higher than it 's supposed to be she said " I do not know, let me look into it '' after being on hold for 35 minutes, the representative returned and informed me that she did not know why, and there was nothing they could do. At this point, I am livid. I then went into the branch and asked to speak with a banker, after an hour with the banker I STILL had no answers as to why so much money was taken out of my account. When I asked to have a stop-payment placed on the transfer, they said there was nothing


any late fees, in fact when I called BMO AND visited a branch, I was told that my balance on the loan was -. When I asked to be credited back the -, they told me no, that the transaction needed to post first, that it would be 1-2 business days before they could do anything. ( Now I 'm short - on the first of the month ) keep in mind, no one knows why this is happening, they are also doing nothing to stop or correct it. When I asked for a credit for the amount, I was again told no. So this morning on -/-/2016 the payment posted to my account, after arguing my point to the representative she said she would " see what she could do '' about getting me my money back. Since they have returned only - of the - extra they took for no documented reason. There was NOTHING saying that I owed any late fees, and they did not have my permission to take the money, I should not be fighting to get it back. To me, they stole my money and would not tell me why or make it right. Absolutely no financial institution should operate in this manner and treat their customers as I was treated.