Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Application processing delay Florida

I held the Wachovia Platinum Visa card for several years before mismanagement drove it to insolvency and the FDIC arranged its acquisition by Wells Fargo. A short while after I opened the card, Wachovia introduced a rewards program. Adding it to my account involved a simple change of account setting through my online profile. I did not have to apply for a new card. When Wells Fargo acquired Wachovia, it discontinued the rewards program without notice or explanation. A few months later, when I attempted to redeem the rewards which I thought had continued to accrue, I learned of the ending of the rewards program. Being aware that Wells Fargo had its own rewards Visa card, I visited my local branch to inquire. I was shocked to learn that Wells Fargo demanded that I apply for a new card event though they themselves had removed the rewards program which I had previously.


desist in using the card, demoting it to use only in case of emergency. The card languished in this state for approximately 5 years. Then, earlier in 2016, I visited the same branch on other business and was informed by the teller that I was eligible for rewards on the same card. He encouraged me to accept the new program as the enrollment process was simple. Astonished, I immediately visited a customer service representative who explained that, yes, I could have THE SAME REWARDS PROGRAM which I originally had with Wachovia without applying for a new card. I merely had to consent to a change of setting on my card, which the representative conducted with my consent. A few weeks later, when my card expired and I received my automatic renewal, the new card clearly indicated its status as a rewards card. I felt a great sense of irony that the senior leadership of Wells Fargo needed 5 years to realize that the Wachovia program never should have been cancelled but accepted this new reality. My relief was short-lived when I learned that Wells Fargo had encouraged me to accept the new rewards program so that I would be confused and erroneously conclude that the newer, more, Cash Wise program was the same program as I had just accepted. Once I realized the deception, I examined the product 's terms and conditions on wf.com which made it clear that it was a separate product requiring an application. I applied and was denied. Concluding that an error had been made, I rang the reconsideration line and explained that I did not desire an additional credit line but rather a change in product. The operator suggested that I ask the Credit Card Services department for a product swap, which I would have done originally had I believed it to be an option. The Credit Card Services department denied my request because, under the bizarre manner in which the bank 's systems are programmed, it was a duplicate application, even though, supposedly, a product swap is not an application and would have retained the same credit line. As a final effort, I decided to visit the same branch which had encouraged me to accept the lesser rewards program. Before doing so, however, I applied for a credit line increase on my - - card, which was approved, clearly signaling that my creditworthiness was not at issue. I have been a Wells Fargo customer for so long that, when I opened my original account, it was with - -. The loyalty which I have demonstrated has been reciprocated with deliberate deception and profiteering because Wells Fargo seeks to minimize enrollments in its best rewards program in order to pad its profit margin.