Citibank Credit Card Complaint

Rewards

Citibank Credit card department,

Rewards Utah

I received an offer in the mail from Citi Bank for a new credit card. The name of the credit card was Platinum Select - - master card and the bank name is Citi. The offer stated that I was eligible for the credit card and if I spent $3000.00 in the first 3 months that I would receive - - miles. Since they sent me the offer I applied for the card. I was instantly approved for the card. I got the card and started using it. I spent over $4000.00 dollars on the card and I called in to see when I would get the - bonus miles and they said I would receive them soon. I called back a month later and they told me that I was not eligible for the - bonus miles. I just want Citi to stand up to their word and honor their commitment and give me the - bonus miles.

Citibank customer in Utah
Oct 26, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201611/20161/20173/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankRewards0.3%48.9%22.9%20.9%1.7%4.3%0.3%0.9%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.1%19.3%4.2%4.2%0.5%17.5%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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