U.S. Bancorp Mortgage department,
FHA mortgage Loan servicing, payments, escrow account Florida
US Bank is charging me a convenience fee to have my loan payoff faxed to me of $5.00. They apparently charge $20.00 for all other loan types to be faxed. To obtain the payoff via mail it is free. I find it very hard to imagine that a fax costs $5.00 to be faxed. The only justification that - gave is this is a convenience fee, which is absurd. It would cost them more to mail me the letter.
U.S. Bancorp customer in Florida
Oct 26, 2016
* Source: CFPB Complaint Database
U.S. Bancorp response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | http://www.usbank.com/ |
| Phone | (800) 872-2657 |
| andrew.cecere@usbank.com | |
| Address | 800 Nicollet Mall Ste 200 Minneapolis MN 55402 |
| U.S. Bancorp | |
| U.S. Bancorp |
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