Citibank Credit Card Complaint

Citibank Credit card department,

Customer service / Customer relations Massachusetts

-/-/2016, my credit card, which had a travel warning and which I have been using when I am in -, for the past 5.5 years was blocked for a $7.00 purchase, at - -. It was a customary monthly charge and my balance was no more than $100.00 out of $2500.00 available. I thought the problem was with - and proceeded to hire a cab to go grocery shopping. Having spent 1.5 hours in the store and unloaded the card at the cash register, I faced another charge decline. Since it is not safe to walk around with cash in -, I had only $10.00 and could buy nothing. And so I hired a taxi and went home with no food. The taxi cost me $12.00, the whole enterprise 3.5 hrs of wasted time.


refused to recognize the case number given to me again and again, and again. And it gave no such an option as talking to a human being. I wrote Citi. As usual, received a promise that somebody would contact me. I wrote to a contact person at the Executive Office - - -, who has been as unhelpful as anybody can imagine and then some more. As usual, there arrived her encrypted reply - we are writing to confirm that we received your recent concern - No indication of what concern or when it will be addressed, no understanding of the fact that a cc blocked in a foreign country is an emergency. No surprise either. -/-/2016 - - replied to another - recent concern - a few month old in reality, which she has refused to grasp - a dispute, in whose resolution Citi refused to follow their own dispute procedures. Since - - and other Executive Office employees refuse to separate issues and even accounts, this complaint has a lot of evidence for the dispute incorrectly resolved, about which I filed a separate complaint. For the next 10 days, I had been writing to - -, Citi Cards CEO, explaining, pleading for help, demanding help I have written messages on the so called secure boards, I emailed and faxed to - - and to - -, whom I inferred to be the person in charge of the SD Executive Office ( my inference stemming from the fact of another protracted conundrum that was finally resolved by her ). And wasted many hours of my time and over $100.00 in phone bills on trying to unblock the card. Citi customer service kept telling me either that my card has no problem, or that they passed my message to the Executive Office. No replies from - -, until -/-/2016. No replies from - - until Friday -/-/2016, but - - 's empty reply - we are working on your recent concern -was not about the Simplicity card, with which the present complaint is concerned. The record of my written attempts is attached to this complaint along with some responses I received on the secure message boards, one of which acknowledged, post factum, that the problems of my card decline stemmed from the fact of my travel warning being lost/discarded/not noticed by the system. It was not the first time that Citi was having computer problems, nor the first time that they refused to listen and to escalate the problem to the people who could resolve it. A few empty replies that I received from Citi can not be quoted, because Citi does its very best not to permit any records into the open. They encrypt even such idiocy as - we have received your recent concerns and are working on them - Have received no replies of any kind from Fraud Department, no phone number to speak with somebody in the Fraud Department. Spend hours on the phone, trying to reach the person in charge of the Fraud Department in the USA. PLEASE SEE FULL ACCOUNT ATTACHED