Citibank Credit Card Complaint

Other fee

Citibank Credit card department,

Other fee New York

On -/-/2016, I attempted to pay my credit card bill online. The Closing date on the account was -/-/2016. Online, I was told that there were " technical difficulties '' and I could try later. -/-/- and -/-/- are - holidays so I can not " try later ''. I talked to Customer Service via " Chat '' who repeated that there were " technical difficulties '' and I should try later. I repeatedly asked if there was another way I could pay and did not receive a response to my question. I telephoned and the voice mail system was likewise malfunctioning. I should not have to pay late fees and interest if the Bank makes it impossible for me to pay my bill

Citibank customer in New York
Oct 23, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with monetary relief

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Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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