Navy FCU Credit Card Complaint

Navy FCU Credit card department,

Identity theft / Fraud / Embezzlement Texas

A letter addressed to my wife, dated -/-/- from Navy Federal Credit Union - -, -, - stating that a past due amount of $12.00 needed to be paid to this Navy Federal Credit Union. Threatening statements indicated that late fees would be assessed, and information would be sent to the credit bureaus concerning late payments, missed payments, or other defaults might be reflected on her credit report. We called a toll free number to resolve this because my WIFE NEVER APPLIED FOR A CREDIT CARD from this credit union. We live in -, ane we have never had any dealings with any credit unions. The first person we talked to said the following : A credit card had been issued to an - - at an address of - - -, -, -, with a credit limit of $25000.00! This credit card was opened on -/-/2016. The $12.00 charge was a - charge to ship the credit card to the applicant!


WE WERE NEVER MADE AWARE OF THIS TRANSACTION. THE ONLY NOTICE WE RECEIVED WAS THE LETTER DEMANDING PAYMENT OF THE $12.00! I asked why we were not contacted, an I was told that the PHONE NUMBER WAS INVALID. BUT NAVY FEDERAL COULD HAVE CONTACTED US BY MAIL! WE RECEIVED BILLS FROM NAVY FEDERAL WITHOUT ANY PROBLEMS! We made several phone calls to the " fraud department '' of Navy Federal Credit Union. I was completely stonewalled by supposed fraud executives named - and -. - was rude, abrasive, offered no information, and interrupted us several times. Her last comment was we needed to talk to -. When we tried to contact her she was unavailable. We left a message for her to call us back, but she never called back. In conclusion we consider this matter to be ignored and unresolved. It seems that this Navy Federal Credt Union was totally unconcerned with our questions. This appears to be a serious IDENTITY THEFT attack. We we trying to get all the information about this breach, and how it could be possible that this credit union could actually issue a credit card particularly one with such a high amount from a credit union in - to an individual in - without contacting persons that would be responsible for the charges on this credit card! We need as much information as possible in this matter so that we might contact authorities that might protect us. Obviously Navy Federal Credit Union has no interest in advising us at to actions we might take to protect us. I consider the people in the department who verifies credit applictions and are in the fraud department to be useless and incompetent. It distresses me that this company is allowed to use the words " Navy '' and " Federal. ''