SunTrust Banks, Inc. Credit Card Complaint

SunTrust Banks, Inc. Credit card department,

Identity theft / Fraud / Embezzlement Tennessee

I received an unsolicited, unauthorized and unwanted - - from Sun Trust. I phoned Sun Trust, spoke with - - who said she wanted to verify my complaint and would call me back. In the meantime, my grandson also received an unsolicited, unauthorized and unwanted - -. I phoned - who said my complaints were " going up the ladder ''. After two months without hearing from -, I phoned her to check the status. She said she would check again and get back to me. Not hearing from her, I called back. No answer, so I left a message requesting her to call me. Nothing! I tried many times to contact her with the same result. She would not answer my calls. I have the - - that were sent to me and grandson and both were ready to be used!