Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Checking account Using a debit or ATM card Nebraska

On - -, I received a fraud alert text message from Wells Fargo. Someone had used my debit card information to spend $150.00 at - department store. I had my card in my possession, so the thief had actually stolen the information, but not the card itself. I immediately filed an official fraud claim with Wells Fargo, and they were able to discontinue that card and give me the money back, along with a new debit card which I started using the very next day. However, the next time I checked my bank statement I noticed another fraudulent charge on my bank statement for $410.00 from - - and -, using the same card number, that showed as happening on - -. I again immediately filed a fraud claim with Wells Fargo, and they provisionally put the money back in my account while they investigated. Yesterday, I received a letter from Wells Fargo saying they decided that the $410.00 charge was NOT fraudulent, and they would be closing my claim. They sent a copy of the - - and - receipt, which showed that the thief had bought - $200.00 gift cards, and scribbled an


I was not able to notify Wells Fargo in a timely manner due to their own system delaying me by over a week. I feel that - - and - did not do their due diligence by allowing someone to use a fake debit card without checking identification, and Wells Fargo completely disregarded my value as a customer with their investigation, and I am now using - - available to get my stolen money back.