U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

I closed on my house - -, 2016. -. was my mortgage lender, and my first payment was due on - -. My original principal amount was $190000.00. I made my - payment on - - and my - payment on - -. Those payments, along with the extra I paid towards principal, brought the principal balance to $190000.00 and my escrow balance to $2700.00. I received a notice stating that my loan was to transfer to US Bank on - -. According to my final statement from -, dated - - ( also found in my account from - online portal ), my outstanding principal transferred over with a balance of $190000.00 and my escrow balance transferred at $2700.00. US Bank claims the outstanding principal balance transferred at $190000.00 and the escrow balance transferred at $2400.00. Obviously, US Bank has miscalculated the balances on my account. I contacted a US Bank representative about the mistake and they told me the amount was correct and that if I did n't agree, I needed to contact -. When I contacted -, they agreed that the information US Bank is reflecting is incorrect. I asked - to contact US Bank to work


transferred at the amounts that I am claiming. On - -, I received a letter from US Bank as a result of one of the investigations they had opened in response to my many complaints. The response only contained a copy of the letter that I had already received from - about the loan transfer, along with a purchase schedule between US Bank and -. This purchase schedule is supposed to show the original loan balance, interest rate, escrow balance and the current unpaid principal balance and show the amount transferred between US Bank and - along with all the fees that applied. However, the purchase schedule only contained the loans ORIGINAL loan balance of $190000.00, the interest rate and what would have been the escrow balance as of - -, which was before my final payment to - on - -. US Bank eventually asked me to fax them proof of my claim, so I sent copies of my online account activity on - -. On - -, I called to confirm receipt of the fax and to see if any additional information was required. I was then told they needed me to fax them all of my mortgage statements from -, which I did the same day. A few days later, I talked to a US Bank representative named - who agreed with me that there was clearly an error. She said she thought she could have the issue resolved in about a week, but that she needed my bank statements as proof of my payments to -. I had already sent my mortgage statements, but those were not proof enough. I faxed the information, and waited about a week, then called back when I did n't hear anything. I called several times, always being told a new inquiry would be opened because the previous inquiries were marked as resolved. There has been no real effort to resolve this situation. I have included all of my faxes, statements and other correspondence that clearly show that an error has been made with my account.