Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Washington

In -, we began to try to acquire a Loan Modification. We started to work directly with -, who recommended we stop making our house payment so we could qualify for the modification. It was a very stressful process because it was explained multiple times that another department might have gotten the information - it seemed one department did n't know what the other one was doing. I would always respond with whatever information was requested. In - -, we were put on a trial program and we paid each and every payment on time and in full. I have documentation of all the check numbers that were given, amounts and when they were given. However, in the spring of -, I was told we had been denied the Loan modification! I did n't understand because I had sent in all documents and performed as requested, but the representative assured me the appeal would be accepted if I just kept making the payments on time, so I continued making payments.


felt we were getting very close to finalizing our Loan Modification. But, we received no paperwork from the lender, and when we called, no one seemed to know anything, and just advised us to continue to pay our trial payment, which we did. By - -, the company I was working for had to downsize and laid-off many of the sales staff, including me. I went on unemployment. At this time, however, - was working more and -, our loan contact, stated that all she needed was - more paystubs, which we provided. We faxed his pay stubs as requested, and a letter from - 's employer. In addition, we faxed my unemployment information. I never heard from - again. In - -, I was told we had been denied our modification and that we would have to reapply. In addition, you sent back part of our trial payment for that month, and said the lender could not accept these payments anymore. At this time SLS became involved in the situation. When I gave our information to reapply, I was told that the lender could take only one source of income per phone call and, therefore, we did not qualify for Making Home Affordable. It was crazy-making and completely ridiculous that we could not give you ALL of our financial information at one time so we would qualify. In -, we decided to go to an attorney to follow-up on our Trial Loan Modification payments. We were told that none of the trial payments went to the principle of our loan. In other words, none of the 16 months of payments, at $ - ( almost $34000.00 ), were applied to our mortgage. We checked our statement and, sure enough, you showed we had not paid on our mortgage since -! We tried to sell our home in a short sale, and listed it in -. Since that time, we have submitted - ( - ) offers, and the first - were turned away by SLS 's refusal to cooperate timely, or at all. We have filed prior complaints about this with the CFPB. We currently have a valid offer on the property and have again sent in all required documentation for underwriting. We are prepared to close Escrow in 45 days from lender approval. Our contact, -, ID # -, said that our short sale was denied because their - agent is backlogged, and because " the file has been open too long. '' These are not valid reasons to decline a short sale with full documentation and a live offer. We are concerned that the lenders have simply been taking money from us all of these years with no intention of modifying or loan or following through on workout options.