Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Late fee Florida

PayPal Smart Connect and Synchrony advertise that a payment can be 24/7 with a live agent. On - - and -, 2016, I attempted to make a payment at the number provided on my billing statement, -, which number answers as " PayPal SmartConnect '' and not Synchrony. The recorded message said they were closed at teh hour I was able to call. On - - I called to complain and was told I would not be charged a late fee and I made the payment due. On my next statement, I was in fact charged a late fee of $35.00. I was told that as an apology for charging me a late fee wrongfully, Synchrony would not only credit me $35.00, the same amount as teh fee, but also return all my interest for the month ( $50.00 ). I waited for my online balance to update to make the payment due on -, concerned because again a weekend and holiday would be involved. At - - - the very kind rep had told me that I still had to pay the late fee on or before -. When I explained in detail ( which she said she relayed


credit high balance is being misreported to credit agencies because they have included the $35.00 in my overlimit balance after their admission that I do not owe it, and 4 ) even if the $35.00 is refunded to me my records of " Late Fees Year to Date '' and the number of times my account incurred a late fee are intentionally being reported erroneously as they include - 2016 and - the agent said Synchrony Bank WILL not correct those matters, only they will return the late fee once paid. I am asking for 1 ) correction of my records with PayPal Smart Connect and Synchrony, 2 ) correction of my high balance and late fee information on my statement and reported to any credit agency or any other person internally or externally, 3 ) damages for having to send hour on several phones calls trying to resolve this, interest on the $35.00 I should not pay, and the cst of checking all credit bureaus to watch what they have reported and if they correct it 4 ) Clarification to ALL customers of the limited hours available to make a payment by phone with a representative and the effect of payments due on weekends and holidays..