Round Point Mortgage Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

Round Point Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

I received the house at issue in my divorce and have been paying for it exclusively since -/-/-. In -/-/-, my ex husband declared bankruptcy. Roundpoint Mortgage Servicing has refused to communicate with me about the loan - the amount due, the pay off amount and timeliness of payments. My ex-husband 's bankruptcy was discharged -/-/- and it has been closed since -/-/-, and still Roundpoint has refused to provide to me any information regarding the loan, despite numerous telephone calls and letters

Round Point Mortgage customer in California
Oct 06, 2016

* Source: CFPB Complaint Database

Round Point Mortgage response to complaint:
Closed with explanation

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How Round Point Mortgage handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Round Point MortgageComplaint HistoryComplaints6/20129/201211/20121/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Round Point MortgageLoan servicing, payments, escrow account0.6%98.5%0.3%0.6%ClosedClosed with explanationClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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