SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Deposits and withdrawals North Carolina

My husband deposited $3500.00 into our joint checking account on - - ( Suntrust Bank ). The amount showed as a pending transaction, until I checked the account online the following Monday ( - - ) where I discovered the deposit had totally disappeared. I contacted a local branch and they initiated an 'investigation '. In the meantime my account was credited with a miscellaneous $3500.00 and all resulting overdraft charges as a consequence of the missing deposit were refunded. Suntrust has not provided me with an explanation regarding the outcome of the investigation, nor has management responded to my complaint, or offered any compensation for the major error.