Wells Fargo & Company Bank Account Or Service Complaint

Savings account Using a debit or ATM card

Wells Fargo & Company Bank account or service department,

Savings account Using a debit or ATM card Virginia

On the morning of - - my son - - ( a student at - ) received a call fro someone claiming they were from the FBI. The scammer used many threats to scare my son into going to - and - - to purchase - cards. In the beginning - used his Wells Fargo debit card to purchase these cards to the value $1700.00. at -. A purchase he would never normally make. Later - was told to go to - - to again purchase - cards to the value of >= $1,000,000. This time he had to use a credit card because his savings account was now empty. We have fought with - and eventually had our money returned because this was fraud. My question is, do we have any come back with the debit card purchase of $170000.00 that - was forced to make at -. This was all the money - had in his savings account. We have all of our accounts at Wells Fargo.

Wells Fargo & Company customer in Virginia
Oct 01, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyUsing a debit or ATM card1.6%77.8%19.0%1.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card0.1%4.4%2.1%1.5%2.7%24.6%63.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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