LoanDepot Mortgage Complaint

Other mortgage Application, originator, mortgage broker

LoanDepot Mortgage department,

Other mortgage Application, originator, mortgage broker California

Loan Depot contacting me on re-financing - of my properties. - property in - and the other property in -. With the information they provided that my property in - qualify to re-fiance thru the HARP program I proceeded to start the process. I was told that no appraisal will be required for my property in -. Well on - -, 2016 I received a call from Loan Depot changing everything on my - property. I was told that the property was not going thru the HARP program and that an appraisal was require.Loan Depot lied to me by giving me false information. I 'm requesting that Loan Depot refund my appraisal charge on my California property and credit the amount of $420.00 into my credit card. I stop the process not because I want it I stop it because Loan Depot lied to me. Thank you.

LoanDepot customer in California
Sep 30, 2016

* Source: CFPB Complaint Database

LoanDepot response to complaint:
Closed with explanation

Consumer disputes how LoanDepot handled their complaint

Created with Highcharts 4.2.3LoanDepotComplaint HistoryComplaints3/20126/20127/20128/201212/20122/20134/20135/20136/20137/20138/201311/201312/20132/20143/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20173/20174/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3LoanDepotApplication, originator, mortgage broker97.2%1.9%0.9%Closed with explanationClosed with monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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