U.S. Bancorp Credit Card Complaint

Balance transfer

U.S. Bancorp Credit card department,

Balance transfer California

I applied for USBANK visa signature card since they were offering % 0 APR for balance transfers for one year. Also they were offering $100.00 credit if you spend $500.00 within a month. I completed both requirements and to my dismay I was denied the promotions they were offering after I made a balance transfer and spend over $500.00 on the credit card. I called customer care and spoke to supervisor called - and almost spend one hour on the phone since these guys are not organized and specialized in wasting valuable customers time. I was told balance transfer did n't hit my account within first month of account opening which is not true. I did some due diligence prior to balance transfer and called USBank customer care and I was told as long as I completed balance transfer on - - I should receive 0 % promotional APR and I followed their instructions and completed balance transfer request on - -. As per supervisor - I was told I should have completed balance transfer on - - which is Sunday which is contrary to what I was told by previous customer support reps. I opened USBANK checking acct on


doing business. USBANK clock is ticking even when I do n't possess credit card to request balance transfer. I was told by supervisor - I should have an existing checking acct inorder to qualify for $100.00 credit. USBANK web site should n't be offering me credit card offer along with checking account opening if there is a requirement of existing checking account and this practice is very misleading. USBank is offering so many promotions in a misleading way just to attract customers and denied promotions once they open accounts. USBANK web site should n't be offering me credit card offer along with checking account opening if there is a requirement of existing checking account and this practice is very misleading I demand that USBANK grant me % 0 APR for balance transfer since I was given misleading info from customer care and also USBANK clock is ticking even when I do n't possess credit card to request balance transfer. Also USBANK should give me $100.00 credit Since USBANK web site should n't be offering me credit card offer with $100.00 promotion along with online checking account opening if there is a requirement of existing checking account and this practice is very misleading

U.S. Bancorp customer in California
Sep 29, 2016

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with monetary relief

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
[email protected]
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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