Citibank Credit Card Complaint

Citibank Credit card department,

Customer service / Customer relations Louisiana

Citi refused to help in any manner to resolve an issue i had came across thru credit bureau reporting when refinancing my home. they reported me -, - - and closed my account. they insisted they could not help bc of - balance. i was even told that i settled with collections dept when asked about adjustments to the account. after review of past statements is when i learned that my payoff amt posted to my acct 2 days later than the due date incurring a late payment which escalated til - 2016 at which time they wrote off those charges and closed my account and reported serious delq. i never used the card again and so i never checked the account. i never received any further notices or telephone calls to try and collect any amounts from anyone until i reviewed my credit report. i tried to contact them immediately to try to resolve this. i was told several diff stories, - it was an error, -, i made arrangements with collections ( explanation for adjustments ) or could not give any info bc of - balance. i had to request all statements to try and figure everything out. Once it was established that the payout payment posted after - i asked if this could be resolved bc i was a good paying customer and that all charges were just charges of theirs and had indeed collected anything i owed and i wanted to get my credit history returned to its great standing. she refused to help and stated that my reportings would not be fixed bc it was not a banking error and their policies had changed and they were no longer lenient in their late fees. i was only 2 days late and this was a complete error and explained had i known about the charges, i would have contacted them immediately and most likely they would have removed charges.