Navy FCU Credit Card Complaint

Other

Navy FCU Credit card department,

Florida

There was a balance on my credit card. I was informed that the money from my savings account would be released ice I paid the balance. After passing the balance, they transfer money from my savings toward the credit card. I was never notified of there intention to close the credit card or to take money from my savings account. Without notice of choosing the account

Navy FCU customer in Florida
Sep 28, 2016

* Source: CFPB Complaint Database

Navy FCU response to complaint:
Closed with explanation

Consumer disputes how Navy FCU handled their complaint

Created with Highcharts 4.2.3Navy FCUComplaint HistoryComplaints8/20139/201310/201312/20131/20142/20143/20145/20146/20147/201410/201412/20142/20153/20154/20155/20156/20157/20159/201511/20151/20165/20166/20168/20169/201612/20161/201701234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Navy FCUOther85.0%2.5%2.5%10.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther0.1%13.5%3.8%1.9%0.8%13.1%66.1%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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