Wells Fargo & Company Bank account or service department,
Checking account Deposits and withdrawals South Dakota
Without any notice to me, Wells Fargo took my payroll check for $1200.00. They list it as a PCM Offset. When I went to speak with a Wells Fargo banker about it, he said he could not talk to me about it. In -, I was working as a -. It was decided that I would get a separate checking account from my wife. As I was out of town working, she went to - - and opened the account for me. Her name was not on the checks. She did not have an ATM. She did not put money into this account, or take money from this account. It was my account alone, or so I thought. -/-/-, I had an overdraft protection account with Wells Fargo. I went to transfer funds from this account and found it was closed. I went to the - Wells Fargo branch and talked with the banker. He said that my wife had a loan that was overdue so they closed
was wrong, this was my account alone. He said since she originally started the paperwork on this account, her name was on the account. I asked him to remover her name, he said that I could not do that, she had to. I talked with my wife and she went to Wells Fargo to have her name removed. I paid the money I owed on the overdraft account. On -/-/-, I received my payroll check for $1200.00. On -/-/- I logged into my online Wells Fargo account to pay bills. It showed that $1200.00 was withdrawn from my account showing " PCM offset ''. I went to the Wells Fargo branch to ascertain what had occurred. The banker told me that he could not tell me, but alluded that it had to do with my wife being on my account. I told him that she had been removed from the account -/-/-. He said that, no she was still listed on the account. I went and picked up my wife and we returned. I was told that she had an account that was in arrears and they had taken my payroll check. My wife showed that she was paying on this account that was in arrears. She had made a payment on -/-/-. He said that there was nothing he could do. On -/-/-, this banker said that he tried to get the money refunded but they refused. I have had this account since -/-/-. I pay all my bills with Wells Fargo and other creditors. Had I known this money was owed, I would have worked to correct the problem. I strongly resent that they arbitrarily seized my payroll check. I would like this money refunded to me. I have bills of my own that I planned to pay with this money. I never authorized this withdraw or had any knowledge of a debt. This was my account alone, regardless of what some banker had written.
Wells Fargo & Company customer in South Dakota
Sep 28, 2016
* Source: CFPB Complaint Database
Wells Fargo & Company response to complaint:
Closed with explanation
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