Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Florida

When we requested a payoff on our home equity mortgage with Wells Fargo we were astounded to hear they wanted $2600.00. over and above the amount that was due even though our most recent statement showed a - amount due after the previous months statement. We had not missed a payment on this loan in the 10 years we had this loan which was originated thru - which was acquired by Wells Fargo. This amount represents over 3 monthly payments which they simply can not justify according to the detailed payment records that we have. This demand came as we were trying to close the sale of our home and would have derailed our sale if we did not pay up. In short we were held hostage by Wells Fargo and got nowhere with them as we were handed off to many representatives who only gave us generalities and no specifics about our detailed payment history and why we should owe them this amount of money. We want this money refunded and in light of the widespread fraud and financial irregularities recently uncovered at Wells Fargo would like this complaint fully investigated and each months payment verified that it actually was credited against my loan and not misappropriated