Wells Fargo & Company Prepaid Card Complaint

Wells Fargo & Company Prepaid card department,

General purpose card Managing, opening, or closing account Connecticut

I had a wells fargo gift card worth $500.00 which i lost, ( remaining balance was about $480.00 ) I reported it lost -/-/-. I called in to report and completed the verification and requested a cheque for the balance to be issued. I was informed of the $15.00 fees for the cheque to which i agreed. However it has been 4 months and i still have not received the cheque. I called in -/-/- as well as -/-/- to check on the status and was assured that the funds have been processed and cheque would be sent out shortly. Now, as i try to follow up, I am being asked to verify the transactions right to the dollar amount. I last used the card in -/-/- and i am unable to remember the exact dollar amount. I had previously verified my identity and confirmed the remaining balance on the card, however now i am only givin - option to verify the card which is my last transaction. I think this is very wrong and non flexible policies by wells fargo to make me jump over the same hoop over and over again