U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Checking account Deposits and withdrawals Washington

Saturday, -/-/2016 at -, on my way to work - after paying off a credit card, I decided although I felt a little worried about it, to deposit l large amount of money via USbank ATM machine. My total was approx. $1900.00. After sticking in my ATM card, plugging in my pin, gathering my faced cash, and depositing into machine- I sat there while the ATM processed my transaction for about half a minute. I knew something was wrong because it never usually takes that long- regardless of amount. Suddenly, without all of its usual prompts ( would you like to make another transaction? A detailed summary of a break down of the bills ), the machine spits out my card and approx. $100.00. Hoping the other $1800.00 got counted into my account, I put my card back in. NOTHING! I deposited the $100.00 and thought maybe, just maybe the ATM would register the other part of my transaction, but no.


just pocket money. I used -, $100.00 bills, - $20.00, - $5.00, - $ -. I thought that because maybe if there was n't an array of various cash, that it would be okay. My deposits are usually chaotic, different bills, in no order. I was sure that facing, putting them in order, and straight would get it right. I could n't be more wrong. I immediately called their customer service to file a dispute. I spent an hour on the phone with a representative ( - minutes into my work shift!!!! ). I 'm filing a complaint because this is the THIRD time this machine has miscounted and malfunctioned. This is obviously my last time using a machine for an " easy, on the go '' Deposit. Today, Monday -/-/-, I was at the USBANK right at - when they opened. I spoke with a manger about it. He had ZERO regard that my account is about to overdraw, checks are about to bounce, and it 's ALL BECAUSE OF THEIR MACHINE. Like I said, this was n't pocket change. It 's $1800.00!!!