Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Texas

Roundpoint Loan Number - I suffered hail damage on my home in mid-/-/- 2016. Submitted a claim to - my home insurance company during the first week of - 2016. - issued payments for the same during the last week of - 2016. Around - -, 2016 we fedexed to Roundpoint the - checks and other paperwork as requested by Roundpoint for a disbursement from them to us. Since - -, Roundpoint has not contacted us even once regards disbursal of insurance proceeds. We have spent more than 5 hours on the phone with various Roundpoint reps and have got a variety of excuses but till date we do not have from Roundpoint any funds. We 've signed a contract with a roofing company and can not get our roof repaired due to Roundpoint not sending us our insurance proceeds. Initially Roundpoint pointed out a $700.00 discrepancy in the paperwork which we addressed. The discrepancy is now down to $63.00 and Roundpoint still refuses to issue payment to us.