Wells Fargo & Company Credit Card Complaint

Other fee

Wells Fargo & Company Credit card department,

Other fee New Jersey

Hi CFPB, Hope all is well. I am writing regarding my Wells Fargo credit card. It is ironic, now after the truth surfaced regarding the questionable Wells Fargo 's moral compass. I have solicited WF 's help multiple times over the course of the past couple of years, stating over and over how I never needed the card, and barely use it anymore. I was paying the minimum, which is an acceptable form of payment, unless of course the exorbitant interest charges and " late '' fees continue to accrue. Not to mention they reduced my credit limit WITHOUT my consent, seriously damaging my credit. I asked in - of this year what my options were, specifically expressing interest in a balance transfer, or the card they partnered with -. ANTHING to help. While I will give WF credit on their customer service in other areas, I am so disappointed after being a loyal customer for 15+ years there is no option,

Wells Fargo & Company customer in New Jersey
Sep 20, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Consumer disputes how Wells Fargo & Company handled their complaint

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints2/20164/20165/20166/20167/20169/201610/201612/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyOther fee63.6%36.4%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther fee0.3%40.2%43.5%4.3%6.7%4.6%0.4%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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