Bridgelock Capital Mortgage Complaint

Bridgelock Capital Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Wyoming

- - - failed to make payments from escrow for taxes and insurance on a mortgage account. On -/-/2016 I received a notice from my insurance company that the annual premium for the real estate insurance had not been paid. I then logged into my account with - - - and discovered that neither the insurance or taxes, which were both past due, had been paid out of the escrow account. I then filled out their online contact form and mailed a copy of the bill to the address indicated on the back of the monthly statement. No response to either correspondence has been received. I filed a complaint with the - and the company failed to respond to either inquiry from them. I have since paid the insurance bill to keep the account in good standing. The tax bill is still due.