Wells Fargo & Company Credit card department,
Advertising and marketing Massachusetts
Today 's mail had a letter and other materials for an " automatic upgrade to the Wells Fargo Visa Signature Card '' from - - -, Senior VP, Credit Card. Unfortunately, the materials consisted of - words in very small fonts explaining the " benefits '' of the program. The main cover letter contains confusing and sometimes contradictory wording. We called Wells Fargo customer service, -, in an attempt to get some clarity about what was being offered. The representative on the phone was unable to help, seeming unfamiliar with the offer. All I really want to know is what is different about this card being offered compared to the card we have right now. The obfuscation here is mind-boggling!
Wells Fargo & Company customer in Massachusetts
Sep 15, 2016
* Source: CFPB Complaint Database
Wells Fargo & Company response to complaint:
Closed with explanation
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