Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Illinois

We have a home equity loan with Wells Fargo, a 15 year with a balloon payment at the end of the term. We have been making extra payments on a monthly basis to pay off our loan early. We have never missed a payment on this loan. In our amortization schedule the payment is mostly interest and a small portion to principal. How they have been applying our payments during the - calendar year and early part of - do n't appear accurate or consistent. For example, we have been paying approximately $600.00 - $700.00 a month when the payment amount is approximately $410.00. Some months they were applying more of that payment to the interest than principal in other months they have applied nothing to principal or interest. If I look on their website, in - it looks like I only made - payments, however, when I look at my account that the payments are coming out of, I can see that I 've made -. Additionally, there were months where we would get a statement from - stating that we did n't have to make a payment for the upcoming month and that the additional payments would go to principal.