Citibank Prepaid Card Complaint

Citibank Prepaid card department,

Government benefit payment card Managing, opening, or closing account District of Columbia

Citi 's online form for transferring funds to my bank account consistently reports that the system is unavailable. Calls to Citi customer service result in requests for a transfer request via fax, which are consistently rejected due to " incomplete information '' but the agents are unable to say what information was lacking.