360 Mortgage Mortgage Complaint

360 Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account New Mexico

Timeline of events regarding complaint against 360 Mortgage Group and the enormous $540.00 increase in mortgage payment due to 360 Mortgage Group negligent error in projecting escrow funds. -/-/- loan was re-financed/originated with 360 Mortgage Group by consumers. - County taxes were paid in the amount of $1600.00. At that time the balance was already paid by the title company involved in the re-finance, this resulted in a negative balance. - County taxes were paid in the amount of $60.00, as this was the difference due following the - over payment and change in - - rate.


o Please notes : tax history going back to - is average at $3000.00. This should have raised a red flag to 360 Mortgage Group. -/-/- an annual escrow account disclosure statement was sent to consumers indicating that the escrow account was severely deficient at a shortage of $3200.00 which was to be prorated over 12 months at $270.00 and would raise the payment of $1400.00 by $540.00 to $1900.00. -/-/- Consumer contacted 360 Mortgage Group and spoke with - who advised her that the taxes were only $120.00 last year and now they were $3300.00. He advised that taxes are calculated based on the previous tax year, which does not make sense as the - tax year had a tax bill of $3300.00, nowhere near $120.00. - assured consumer that a supervisor, - would call her back by 2 business days or Tuesday - -, -. Consumer asked that this matter be resolved and based on 360 Mortgage Group serious error that they make financial amends for this mistake. -/-/- No call received from the supervisor -. I called and spoke with - who passed me to the supervisor -. - advised that they will spread the escrow payment over 36 months and this will result in a payment of $1700.00 as of - -, -, and increase of $360.00. I requested a call back from a manager several times and she refused and stated that she was all I was going to get and " managers do n't take calls. '' I advised her that I would accept the 36 months but am still asking 360 Mortgage Group to resolve this financially based on their mistake. This puts a huge financial burden on the home owner of a payment increase of $360.00. I again repeated my request for a call back and appropriate resolution to -, but as the call was going in circle with her, I had no choice but to end the call. -/-/- - statement received showing payment due -/-/- $1900.00. This was never resolved and now the consumers ' payment is increasing by $540.00, which is an impossible burden.