Amex Credit Card Complaint

Rewards

Amex Credit card department,

Rewards Maryland

I use an American Express Blue Cash Rewards card which gives 5 % cash back reward on spending on gas and in supermarkets after spending $6500.00. I reached that limit in - 2016. However, for the following months of -, -, -, and - Am Ex continued to pay me 0.5 % - 1 % reward as if I had not reached the spending threshold for receiving the higher reward. I contacted them numerous times over the past 5 months and was just given the runaround. My estimate is that they owe me between $130.00 - $140.00 in cash rewards.

Amex customer in Maryland
Sep 11, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Consumer disputes how Amex handled their complaint

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20113/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201612/2016010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexRewards65.3%11.2%18.9%2.7%1.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.5%53.6%17.5%19.3%4.2%4.2%0.5%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
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