Citibank Credit Card Complaint

Citibank Credit card department,

Late fee Georgia

Dear Consumer Financial Protection Bureau : I am making a COMPLAINT and want to express my uttermost displeasure with the way Goodyear Credit Plan/Citibank has been harassing me about a credit bill that we paid in full!!! The credit card was issued for the purchase of - tires at - on - -, -. Goodyear/Citibank representatives continue to call my cell phone at least 3 times daily. Below are the phone numbers they have used : - - ( - - KY - - ( Texas ) - Sometimes I answer and sometimes I do not. Every time it 's always the same story. They want to help resolve what they contend is an " outstanding debt '' but what we contend is a " debt paid in full! ". Furthermore, the Goodyear Credit Plan/Citibank representatives talk to me in a very demeaning, demoralizing, and repugnant manner. I tell them that their company is


In - -, I purchased - tires from - - that cost $1000.00. Goodyear Credit Plan/Citibank approved me credit arrangements to be able to pay off this debt in 6 months. I was told that as long as I paid the debt off in 6 months, I would not be subject to any financial late fees and interest charges. This has not been the case because now Goodyear Credit Plan/Citibank continue to harass me into making payments for those same fees and interests that I am not obligated to pay. I made six payments of $170.00 on the dates in -/-/- ( See - - - Statement ) : - -, - -, - -, - -, - -, - - The six payments totaled $1000.00. The costs of the tires was only $1000.00 ; therefore, I have paid off the obligation in six months which was reflective of the aforementioned agreement. Now, Goodyear Credit Plan/Citibank wants me to pay the additional fees and interest charges of more than $290.00 ( probably more now ), which I am not obligated to pay based on the prescribed agreement. I refuse to pay these outrageous and unjust charges because I do n't believe I should. This account is -. I am attaching other pertinent documents.