Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Missouri

We received an escrow analysis statement approximately - -, 2016 informing us that our monthly payment will increase due to a shortage in our escrow account. Upon review of the analysis statement, Roundpoint Mortgage is attempting to double-bill us for our hazard insurance. I have called them four ( 4 ) times ( beginning - - ) trying to get this straightened out, and always the same answer : we will review and get back to you. No one calls. I have never received a corrected analysis. - each time I call them, it is delayed again. I am not getting a straight answer even when I ask to speak to a supervisor. In fact, the second call I placed and asked for a supervisor, the man with whom I was speaking asked me WHY. We bought our home last year in -. Roundpoint bought our account before our first payment was due. We set up electronic payments through Roundpoint so that they get paid on the first of each month, and we have never been late. We have not changed insurance companies. As you can see on page - of the attachment, our insurance company was paid in -. ( I have highlighted the pertinent information for your reference. ) Roundpoint indicates another projected payment in -, which would effectively put us in the negative. A payment which was never made, nor was it owed to the insurance company. Our agent advises the insurance company received our payment in - ( the $1200.00 payment ) and never received a second payment. HAD they received the alleged $1400.00 payment, it would have been returned to Roundpoint. The insurance was paid in full with the $1200.00. It is that second payment which they claim they made and took from our escrow that put us in the negative.