Navient Solutions, Inc. Debt Collection Complaint

Communication tactics frequent or repeated calls

Navient Solutions, Inc. Debt collection department,

I do not know Communication tactics Frequent or repeated calls Missouri

On -/-/2016, I received a voicemail message from a - at -. She did not state the company name. She stated this message is for - - and she was calling in regards to a - - and requested I call her back with the reference # -. After Googling the phone number I found many complaints and the phone number belonged to the above named company, which is a Debt Collector. I returned the call. Someone answered, but he did no identify in the company 's name. I asked the name of the company and it was given. I provided my name and the reference #. Then I asked what type of company was - -. He replied we handle personal business matters. He told me he would transfer me to -. Before the transfer, he asked if we become disconnected could he call me back. I replied, NO. I was transferred and the woman stated they have been unsuccessful in contacting - - and wanted me to provide his personal info. I asked why and she stated they are not allowed to provide that info. I stated I do know - - and can not provide his personal info without knowing why. I replied send him a letter. She stated we have done that. I replied no you have not and hung. I find it odd that this company has my phone number ( which I have had for only a few years ) and they do not have his phone number ( which he has had for almost ten years. We have never done business with this company and we do not have any outstanding debts that would be transferred to them. I am concerned this is a SCAM.

Navient Solutions, Inc. customer in Missouri
Sep 05, 2016

* Source: CFPB Complaint Database

Navient Solutions, Inc. response to complaint:
Closed with explanation

Consumer disputes how Navient Solutions, Inc. handled their complaint

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