U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Florida

My loan was transferred from - - - Banking to U.S. Bank as of -/-/2016. I had already made my mortgage payment for -/-/2016 on -/-/2016 to - - - - as soon as I received a letter saying my loan will be transferred I called and - advise me that my payment and loan information will be transferred over to U.S. Bank. On -/-/2016 I started receiving phone calls saying my loan will go in default if not paid and after 30 days I will be reported to the credit bureau I did my research and when a loan is transferred it says that I have a 60 period before any late fees are accessed or any late notices reported to the credit bureau. I have been calling U.S. Bank in regards to this issue and they say they received the loan information from - - - but never my payment for -/-/2016. I then had a manager from - - - - to call U.S. Bank and advise them that all loan information as well as the payment was transferred over on -/-/2016 the representative from U.S. Bank then advise - - - to fax over the balance on the loan and the last payment that was received I was also advised to send over my bank statement where the funds were deducted on -/-/2016 for my -/-/2016 from my - - - Checking Account the fax number that they gave me was -. I called back 3 business days later and no seems to know where the faxed information that I sent over was and they did not receive anything I then asked the representative what happens with my payment and the response was we have n't received anything you would have to send another payment or you will go in default.