Citibank Credit Card Complaint

Rewards

Citibank Credit card department,

Rewards New York

Bonus not received, more than the minimum spend amount has been met. Bonus not provided even though product ordered was different product.

Citibank customer in New York
Sep 02, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Consumer disputes how Citibank handled their complaint

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How Citibank handles Rewards complaints

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201611/20161/20173/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankRewards0.3%48.9%22.9%20.9%1.7%4.3%0.3%0.9%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.1%19.3%4.2%4.2%0.5%17.5%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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