JPMorgan Chase & Co. Credit Card Complaint

Identity theft / Fraud / Embezzlement

JPMorgan Chase & Co. Credit card department,

Identity theft / Fraud / Embezzlement New York

Chase added an authorized user to my credit card account by the name of " - - ''. The authorized user was added out of -. The credit card was to be shipped to - without my consent. Chase failed to contact me to confirm this was accurate and successfully added this user that i do not know.

JPMorgan Chase & Co. customer in New York
Aug 24, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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How JPMorgan Chase & Co. handles Identity theft / Fraud / Embezzlement complaints

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/20169/201611/201612/20161/201702.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Identity theft / Fraud / Embezzlement84.2%3.9%11.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageIdentity theft / Fraud / Embezzlement0.2%13.6%6.8%2.6%0.9%17.4%57.7%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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