Southwest Recovery Services, Inc. Debt Collection Complaint

Southwest Recovery Services, Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Disclosure verification of debt Not given enough info to verify debt Texas

In -, -, I first received a phone call and then a letter from Southwest Recovery Services, a debt collector, concerning an unpaid amount for - in - at -. During the phone call, I requested an itemized statement of the charges. The caller, -, said that he would email it to me in 2 - 3 days. However, by -, I had not yet received the statement. I called Southwest Recovery Services, and - -, the Collection Manager, told me that an itemized statement had been requested five different times from - but was not received. He also said that he would immediately contact - - - for the statement and would close the account if there was no response by -. A few weeks later, - called to collect the debt and did not know about my conversation with - -. He said that he would check the status and let me know, but he did not followup. On -, I called Southwest Recovery Services, and this time - - transferred me to - - for a copy of the itemized statement. She could not immediately locate it, but assured me that she would call me the following morning with the status. She never called. Yesterday afternoon, -, I called - and left a voicemail to request the statement and to also call me. I have not received a call from her. I have credit card receipts for the required $25.00 co-pay for each of my -. I also have insurance - for the corresponding - which show that - - - was paid the remaining balance for each session by the insurance company. Additionally, all my - were in - not -.