U.S. Bancorp Bank Account Or Service Complaint

Checking account Deposits and withdrawals

U.S. Bancorp Bank account or service department,

Checking account Deposits and withdrawals California

US Bank rearranged transactions, causing multiple overdrafts. When a transaction occurred it would reduce my available balance, and show in my pending transactions. Then, a transaction that technically occurred before the pending transaction, but had not been presented until after the pending transaction, would be rearranged to be withdrawn before the pending transaction. - example : Available Balance on -/-/16 : $50.00 ~~ - Gas Purchase : $30.00 ( $1.00 Presented to bank ) ~~ - Purchase at grocery store : $25.00 ( Pending-Available balance reduced ) ~~ - Deposit of $5.00 ~~ - Gas purchase finally presented - Transaction rearranged, so that the total gas purchase is now placed before the grocery store purchase, despite it already affecting available balance. There are also other examples of US Bank rearranging transactions to access overdraft fees.

U.S. Bancorp customer in California
Aug 23, 2016

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with explanation

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints3/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201611/20161/20173/2017051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpDeposits and withdrawals0.6%70.7%18.3%5.9%1.1%3.3%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDeposits and withdrawals0.0%4.5%3.6%1.8%3.2%20.9%64.9%1.0%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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