Amex Credit Card Complaint

Amex Credit card department,

Rewards Vermont

In - I was approved for and received my American Express Platinum card. I began using it and eventually reached a spending threshold which awarded me - of their Membership Rewards ( R ) Points, as promised. On - - I was charged their $450.00 annual fee and I have continued to use this card and have no balance due at this time. After other charges I now have, as the time of this writing, - points and my Membership Rewards ( R ) Program Number is -. My credit card ends in -. I have been a customer of American Express for decades and have good standing with them and good credit as well. I followed any and all terms and conditions for this card when making purchases and for earning or trying to use points. These points can be used to transfer to airlines or other services for travel or commerce by simply linking the American Express account online with other listed programs such as airline accounts, etc, and then make an online transfer after filling in their online forms. I have done this in


order. Please do not attempt to resubmit the order, as this will only delay the process. Please contact us at - between - and -, Sunday through Saturday. '' I called American Express and spent no less than 45 minutes on the phone being transferred up a chain of CSRs and supervisors, all who thought my account was fine, and eventually reached someone who told me that my account is being reviewed at the corporate level, which could take 6 - 8 weeks. She could not tell me anything else. In other words, my points, which I properly earned, can not be used. Why are they in my account if they can not be used? I think American Express is pulling a bait and switch of sorts if it offers something like this but now does n't let its customers actually take advantage of it. If they have some sort of internal issue being worked on by corporate, they should have solved that before hand on their time and stop wasting mine. I have actually visited online forums and have learned there are many others with this card experiencing the exact same issue. What I want is for you to help me get them to release any hold they have on my points and NOTIFY ME IMMEDIATELY without me having to contact them and fight for an answer again. Why did I pay $450.00 for a card that has no intention of letting me use its benefits?