Amex Credit Card Complaint

Rewards

Amex Credit card department,

Rewards Louisiana

I signed up for an American Express card with a bonus offer of - Membership Rewards points after spending $3000.00 in three months. I met these requirements, was given my points, then at the 3 month mark, American Express took the points away, as an " adjustment ''. I was then told by various representatives that my points were taken away because I was certain purchases were returned and that these returns brought me below the $3000.00 requirement. But upon checking my transaction history, there were no such returns and I had indeed met the requirements.

Amex customer in Louisiana
Aug 20, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Consumer disputes how Amex handled their complaint

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20113/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201612/2016010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexRewards65.3%11.2%18.9%2.7%1.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.5%53.6%17.5%19.3%4.2%4.2%0.5%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

Loading similar complaints