Synchrony Financial Credit Card Complaint

Other fee

Synchrony Financial Credit card department,

Other fee Wisconsin

I attempted to make a payment online and their system drew from the wrong account. They refused to make it right. Apparently, this is a common issue for them as their representative stated that they have had several complaints like mine.

Synchrony Financial customer in Wisconsin
Aug 20, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with monetary relief

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How Synchrony Financial handles Other fee complaints

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints2/20163/20164/20165/20167/20168/20169/201610/201611/20162/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialOther fee42.1%57.9%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther fee0.1%4.3%4.6%6.7%0.3%43.5%40.2%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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