Citibank Credit Card Complaint

Citibank Credit card department,

Application processing delay California

- was discontinued at - ( a cashback card ). In its place, I was issued a Citi Business card ( also a cashback card ) I wanted to get a second user card for my daughter to have her own card ( She already had a - card ). The day I received the new - card, I called - to make the request. A card was received. It was the Citi - card ( mileage benefits ) not the Business card ( cash back ). I called - & was told I had to go to - for the card to be issued. - told me to go back to -. - took all the information & said a card would be sent. I waited. A card was not received. I called again ( maybe twice ) I believe it was Thur - when I spoke to a woman who told me the card would be expedited & I could expect to receive it Tuesday -. I received an email confirmation. Then, because the delay cost me cashback, I spoke with - in AZ, ID # -. The issue was the cash the delay had cost me cashback


by misinfomation and incompetance by - 's Customer Service. I believe the cashback earned by my daughter 's purchases would have been more than $100.00 but, out of frustration, I accepted the settlement. My conversation with - was VERY unsatisfactory. He told me that the card had been sent by regular mail on Fri - and he could do nothing about increasing the cashback credit. No courtesy call or email from Citi to let me know about the delay or the minimal credit was made. - was adamant in saying that Citi has millions of customers & could not accommodate my request. That number of clients is great but how about a Customer Service entity to be knowledgeable & efficient & TRUTHFUL? If, for some unknown reason, more than $10.00 could be credited, to my logic, Citi could send me a check. No, he told me, that was n't possible. Citi can not issue a check??? Now, I think it is fair to have a Citi employee look over the expenses incurred by my daughter with my supervision, to assess exactly how much money would have been earned. And, why would I be told by the first Agent & confirmed by - # - that the card would be expedited ( not true ) and per - that I would get a ( measly ) $100.00 credit when he would only authorize a $10.00 credit? Why are - Customer Service agents allowed to give misinformation & downright lies without consequences. Why am I paying the consequences for their inadequate service?