Synchrony Financial Credit Card Complaint

Billing disputes

Synchrony Financial Credit card department,

Billing disputes Maine

The Care Credit card which I use when I have work done on my teeth at - - on - - in -, Maine is a part of General Electric 's Synchrony Bank. It 's a great concept and I enjoy the flexibility it affords me. My issues are this : They have these promotional programs which offer lower interest over a short period of time then when they end the cardholder gets whacked with a large amount of unpaid interest which if not paid is added to the running balance on the account. I find this unfair. -, Synchrony Bank ( Care Credit ) wants the vendor ( - - ) to not charge the customer less than $200.00 on a procedure. For example, I have a - appointment which costs me $100.00 but they charge my card $200.00 and keep a $95.00 credit balance. They capture $95.00 of my money and hold onto it instead of just charging my card the $100.00 for the appointment. The $95.00 credit is used to pay towards the next procedure. This was explained to me by the people at my - - location. I object to this policy by Care Credit. - told me that Care Credit wants its vendors to do this.

Synchrony Financial customer in Maine
Aug 19, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/20170510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialBilling disputes47.5%42.0%10.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.8%51.5%32.3%6.4%3.9%4.6%0.3%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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