Amex Credit Card Complaint

Amex Credit card department,

Rewards Ohio

I applied for an American Express - card on - -, 2016 with a bonus offer of - points for meeting the spending requirements within 3 months. I met the spending requirements prior to the end of - 2016. I was awarded the bonus points on - -, 2016. I have been trying to transfer the points to an airline transfer partner to book a flight for -. However, my points have been under investigation for a while now, and I am still unable to use them. To make matters worse, this investigation has caused all of the points that I earned from my other American Express cards to be unusable as well. Meanwhile, the flights keep on filling up as I wait. What I want is for them to speed up this investigation process or allow me to use the points that I earned from my other American Express cards.