U.S. Bancorp Mortgage department,
Other mortgage Loan servicing, payments, escrow account Texas
Our mortgage is with US Bank. A bank that has no local branches in our area. they encourage paperless billing to reduce waste and have a more protected transaction. Our payment is due on the - of the month and late after the -. Initially if you set up an online payment that was processed between the - of the month and the - they charged a $3.00 bank service fee. Now they are charging $5.00 for any online payment after the - of the month. As far as I know, these fees were not made aware to us when we received our mortgage and is it proper for them to charge a fee to pay your bill online, when it actually saves them money to have me pay online?
U.S. Bancorp customer in Texas
Aug 12, 2016
* Source: CFPB Complaint Database
U.S. Bancorp response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | http://www.usbank.com/ |
| Phone | (800) 872-2657 |
| [email protected] | |
| Address | 800 Nicollet Mall Ste 200 Minneapolis MN 55402 |
| U.S. Bancorp | |
| U.S. Bancorp |
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